When something like this happens please always check the following:
Check targeting set on the course.
The user should only meet a purchasable targeting condition. In this case the users were correctly targeted. Targeting did not cause this issue.
Pricing – in order to be able to purchase a course it needs to have a base price set.
Channels have a Base Price tab, for other types of course you need to select the content object in the CENTRAL COURSE LIBRABRY and check the if the price is set on the Pricing tab. In this case the base price was set correctly:
Price Calculations – the prices appearing in the catalog are calculated based on factors.
On the same screen (see bottom of screenshot above) it needs to show a Price Calculation. In this case that was set up correctly. If there is not a price calculation visible on this page, it means the Product Classification has not been set. Please go to the Edit tab of the content object or channel and add a Product Classification.
Missing Organization Pricing Factor
As discussed above, pricing is calculated based on a couple of factors. Please see below how it works:
Product Classification: Digital Product
Function: $ROUNDING_START$ ($BASE_PRICE$ x $FX_RATE$ x $REGION_FACTOR$) $ROUNDING_END$
Organization Factor Function: $ROUNDING_START$($PRICE$ x $ORG_FACTOR$)$ROUNDING_END$
Note the Org Factor highlighted in yellow. In order to calculate the price it requires the organization factor to be set. If a user does not see the Add to Cart button (and no price) it might be caused by the organization factor missing. In this case, the organization factor is missing:
Please follow these steps to resolve the issue:
- Click the “Edit” button
- Set the ORG_FACTOR. E.g. if your customer has a 25% agreement, then set the org factor to 1.25
- Click Save
Missing Default Region on user account
Some of the beta testers do not have a Country and Default Region set.
When a country is assigned it should automatically assign the correct Default Region too.
The region is also used as a factor when calculating the price.
In the User Summary or Organization Navigator select the user and go to the View Tab
Make sure the country and default region are set: