Roles Overview

Roles in the LMS

Users are by default a learner when they are added to the LMS. Roles are assigned when users are attached to certain folders with permissions. For example, a franchise administrator role is assigned when a user is attached to a franchise administrator folder under the main Franchise folder. Roles can also be controlled by user groups. 

Roles Descriptions in the LMS

Roles are permissioned with view, edit and other administrative rights based on the configuration of the default roles.

User Roles
Super Admin	This is a global role and has full access to all users, organizations and content folders.
Content Admin	Consists of content developers who develop and load content to the LMS. The content admin can fully test the content but does not have the ability to publish the content. This will need to be done by a Super Admin.
Client Enablement Coordinator (CEC)	Can view, edit and manage Enterprise content folders, organizations and users.
Trainer/Scheduler	Admin role that can only manage scheduled offerings.
eCommerce Admin
Support Admin	Global role assigned to Support team members. Can view and edit content folders, organizations, and users.
Enterprise Admin	This is a role assigned to the admins that are part of an Enterprise customer. The Enterprise admin will only have full access to their own user base and content folders.
Franchise Admin	(Franchise Owners, Associates, Trainers will all have the same admin role)  This is a role assigned to the admins that are part of an individual franchise or area development franchise customer. The Franchise admin has full access to their own organization structure and local content folders.
Master Franchise Admin	(Franchise Owners, Associates, Trainers will all have the same admin role)  This is a role assigned to the admins that are part of a master franchise. The Franchise admin has full access to their own organization structure, local content folders, and those of their sub-franchises.
Sub-Franchise Admin	(Franchise Owners, Associates, Trainers will all have the same admin role)  This is a role assigned to the admins that are part of a sub franchise customer. The sub-franchise admin has full access to their own organization structure and local content folders. The Master Franchise also has full access to the sub-franchise.
Instructor/Trainer	Instructors are resources in the system and can be booked for courses. Instructors can be assigned to (local) content folders and organizations. Instructors are often part of a franchise organization.
Manager	This role is assigned when a learner gets assigned a manager. The manager can see enrollments, progress, completions etc. from users reporting to them. This role will likely only be used by Enterprise customers and Sandler internals. Also used across franchise.
Learner	This is not an admin role, it's the lowest ranked role in the system. Learners do NOT have the ability to cancel their own orders or manage substitutions and reschedules.