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Reactivate User

ZenDesk Admin
  • Updated

Overview

Reactivating a user will grant the ability for this user to access the LMS again.

 

Instructions

Reactivate a User

  1. Click the Admin tab and select the Admin Menu option from the menu displayed.
  2. From the tools displayed, click the User Summary hyperlink.
  3. Click the All Filters button.
  4. Click the Expired button and then the Apply Filters button. NOTE: You would use the Future Starters button to search for and retrieve any users with a start date in the future
  5. In the Search field, enter the username, first or last name, or email address for the user you would like to reactivate.
  6. Click the Search button and the search results are displayed.
  7. Next, click the name of the user in the search results. The User Summary screen is displayed.
  8. Click the Edit tab and clear the date in the End Date field. For inactive users, this field will be populated.
  9. Click the Save button.