Customers of Franchises do not purchase online training content directly from Sandler. The only exception to this are physical products (such as Books or Job Aids) and learners are allowed to purchase these items directly in the Sandler LMS. For online training content such as Subscriptions and Certifications, the Franchise purchases content from Sandler and sells the purchased training to their customers.
If a Franchise customer searches through the Sandler LMS catalog and they locate a subscription they are interested in, they are presented with a Get in touch button.
When they click the Get in touch button, a new window is displayed with a form and when submitted, an email is triggered to the franchise owner.
NOTE: The email address tied to this form for each Franchise is configured in the Order To Address field on the organization’s details when the franchise is added to the LMS.
Alternatively, since Franchise Owners/Admins can create orders directly with Sandler, they have an Add to Cart button instead.
Need additional information on the Get in Touch Button? Click here to watch the video in the LMS.